I Believe in Monsters

Thanks for shopping at CryptidHQ.
We strive to provide our customers with the best products and service as possible.  If you are not entirely satisfied with your purchase, we are here to help.

Returns
You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging, and include the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received the returned item. We will immediately notify you on the status of your refund after inspecting the item.  If your return is approved, we will initiate a refund to your credit card (or original method of payment).  You will receive the credit based on your card issuer's policies.

Shipping
You will be responsible for paying the shipping costs for returning your item. All shipping costs, including the initial shipping costs, are non refundable.  Estimated time to ship - 7 - 10 days.

Contact Us
If you have any questions on how to return your item, contact us.

Each order is hand painted similar to pictured samples. Some colors may vary slightly due to supply shortages, paint availability and artistic license.